Cancel My Order
Last updated: July 30, 2026 Currency: USD Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
At Driporape, we want customers to understand when an order can be canceled, when cancellation is no longer available, and what happens if an order has already entered shipping or delivery.
This Cancel My Order Policy works together with our Shipping Policy, Return & Refund Policy, and Payment Policy. All amounts are shown and refunded in USD.
Products shown as available on our website are part of our current sellable inventory. This cancellation policy does not mean that products are made only after a customer places an order.
A. Cancellations at a Glance Cancellation Window
You may request cancellation within 24 hours after checkout, provided the order has not entered final handling, carrier handoff, Freight/LTL processing, or international export processing.
Submitting a request within this period does not guarantee cancellation. The order is considered canceled only after Driporape confirms the request.
How to Request Cancellation
Email your cancellation request to:
support@driporape.com
Please include your Order ID and the name or email address used during checkout.
For faster identification, use this email subject line:
Cancel Order #[your order number]
Support Response Time
Driporape typically responds within 1 business day.
Because cancellation requests are time-sensitive, we review them as quickly as possible. However, the order may continue moving through handling or shipping while the request is being reviewed.
Refund for an Approved Cancellation
When cancellation is approved, Driporape issues a full refund in USD to the original payment method.
The refund may include the product price, shipping fee paid at checkout, and eligible taxes or charges collected by Driporape.
Refund Processing Time
Approved cancellation refunds are initiated within 7 business days after cancellation is confirmed.
Your bank, card issuer, PayPal, or payment provider may require additional time to post the refunded amount.
After Shipment
Cancellation is no longer available after the order has been transferred to the carrier.
After delivery, eligible products may be returned according to our Return & Refund Policy.
Exchanges
Driporape does not offer direct exchanges.
To purchase a different item, model, size, finish, or style, request an eligible return after delivery and place a new order separately.
Return Shipping
Eligible approved returns include free return shipping when you use the return label, scheduled pickup, freight pickup, or another return method provided by Driporape.
Do not arrange your own return shipment unless Driporape provides written approval. 1) When you can cancel an order You may request a cancellation within 24 hours of checkout if your order has not reached a stage where it can no longer be stopped.
A cancellation may be approved only if the order has not:
entered final warehouse handling started pick/pack processing had shipping labels or freight paperwork finalized in a way that cannot be reversed been handed to a parcel carrier or Freight/LTL carrier had a carrier pickup booked or completed been submitted for export processing for an international shipment received a first carrier scan If the order can still be stopped, we will confirm the cancellation by email and issue a refund according to this policy.
2) Order cut-off and timing Cancellation requests should be sent as soon as possible after checkout.
Our standard shipping handling time is listed in our Shipping Policy. Most orders are prepared for carrier handoff within 1–2 business days after payment is confirmed.
Because orders may move quickly into packing, labeling, Freight/LTL booking, or export processing, submitting a cancellation request within 24 hours does not automatically guarantee cancellation. We will confirm by email whether the order is still eligible.
3) How to request a cancellation To request a cancellation, email us at:
support@driporape.com
Please include:
your Order ID the full name used on the order the email address or phone number used at checkout the shipping address on the order a short reason for cancellation, optional Suggested subject line:
Cancel Order #[your order number]
Email is recommended for time-sensitive cancellation requests because it creates a clear written record and helps us review your request faster.
You may also use the website contact form, but email is usually the fastest option for cancellation requests.
4) Identity and address verification For customer protection, we may ask for quick verification before canceling or changing an order.
This may include confirming the order email, phone number, billing details, or shipping address.
We use this step to help prevent unauthorized changes, mistaken cancellations, and fraud-related order issues.
5) Refunds for approved cancellations If your cancellation is approved, we issue a full refund in USD to the original payment method.
For approved cancellations, the refund includes:
the product price outbound shipping paid at checkout, if any taxes, duties, or checkout charges collected by us where applicable Refunds are initiated within 7 business days after we confirm the cancellation.
Your bank, card issuer, PayPal, or payment provider may need additional time to post the funds to your account. Any currency conversion difference, foreign transaction effect, or payment provider fee is controlled by your payment provider, not by Driporape.
6) Pending authorization holds If you see a temporary “pending” authorization after placing an order, your bank or payment provider controls how quickly that hold disappears.
If an order is canceled before payment is fully captured, the pending authorization may simply expire or disappear instead of appearing as a posted refund.
If payment has already been captured, we will issue the approved refund to the original payment method.
7) Coupons, discounts, and store credit If your order used a coupon, discount, or store credit, we will review the order record when the cancellation is approved.
Where possible:
store credit used on a canceled order may be returned to your account reusable coupons may remain available according to their original terms one-time or expired coupons may not be reissued unless required by law or confirmed by us in writing If a discount was applied only to the canceled order, it may not be transferable to a new order.
8) Address changes after checkout Please review your shipping address carefully before placing an order.
Address changes are usually handled as cancel and re-order when the request is made within the 24-hour cancellation window and before the order has entered final handling or shipping.
This helps keep payment records, shipping records, fraud checks, customs information, and carrier labels accurate.
If the order has already been handed to the carrier or submitted for export processing, address changes may not be possible. If a carrier reroute or address correction is available, it may cause delays or carrier fees according to our Shipping Policy.
9) Item, quantity, or finish changes after checkout Changes to item, quantity, model, size, finish, or style are usually handled as cancel and re-order if the order is still eligible for cancellation.
Once the order has entered final handling, carrier handoff, Freight/LTL booking, or export processing, item changes are usually no longer available.
We do not offer exchanges. If you want a different item after delivery, you may request an eligible return under our Return & Refund Policy and place a new order separately.
10) After the 24-hour window After the 24-hour cancellation window, cancellation may no longer be available.
If the order has not yet entered final handling, carrier handoff, Freight/LTL booking, or export processing, we may still review the request as a courtesy. If the cancellation can still be completed, we will confirm the result by email.
If the order can no longer be stopped, please wait for delivery and follow our Return & Refund Policy if the item is eligible for return.
Eligible approved returns have no restocking fee and include free return shipping when using the return label, pickup, freight pickup, or return method provided by Driporape.
11) Once an order has shipped Once an order has been transferred to a parcel carrier, Freight/LTL carrier, or export processing provider, cancellation is no longer available under this policy.
This includes orders that show:
label created and carrier pickup booked first carrier scan in transit export processing customs processing out for delivery delivered If the shipment is already in transit, please do not refuse delivery unless there is visible carrier damage or we specifically instruct you to do so.
After delivery, eligible items may be returned under our Return & Refund Policy.
12) Lost shipments before delivery Lost shipments are handled under our Shipping Policy, not this cancellation policy.
If tracking shows no movement for an extended period or the shipment has not arrived within the expected timeframe, please contact us so we can review the tracking and, where needed, open a carrier investigation.
If the carrier confirms that the shipment is lost before delivery, you do not need to request a cancellation or return because the item has not been delivered to you.
Depending on the situation, we may offer:
a replacement shipment, subject to availability, or a refund in USD to the original payment method A replacement shipment for a confirmed lost shipment is issue resolution, not an exchange.
13) Marked delivered but not received If tracking shows “delivered” but you have not received the package, the issue is handled under our Shipping Policy.
Please check the delivery area, mailbox, reception desk, parcel room, building staff, household members, nearby entrances, and carrier delivery notes.
If you still cannot locate the package, contact us within 7 calendar days after the carrier’s delivery scan at:
support@driporape.com
We may ask the carrier to investigate. If the carrier confirms that the shipment was lost or misdelivered, we will review the issue under our Shipping Policy.
This is not treated as a cancellation because the order has already shipped and received a delivery scan.
14) Delivery damage after shipment If an item arrives damaged, cancellation is not the correct process because the order has already shipped and been delivered.
Please follow the delivery issue steps in our Shipping Policy and Return & Refund Policy.
For faster resolution, please report visible shipping damage, wrong items, defects, or missing parts within 7 calendar days after the carrier’s delivery scan.
Please include:
your Order ID photos or video of the outer carton photos of the shipping label photos of the inner packing photos or video of the affected item or missing part issue a short description of the issue Please keep all packaging until we confirm the next steps.
Depending on the verified issue, we may offer replacement parts, repair guidance, a replacement shipment, return and refund, or refund where appropriate.
Replacement parts or replacement shipments for verified damage, defect, missing parts, wrong item, or lost shipment are issue resolution and are not considered exchanges.
15) Freight/LTL cancellation notes Some larger, heavier, or multi-carton orders may ship by Freight/LTL.
Freight/LTL shipments may involve:
carrier pickup booking pallet or bill of lading preparation scheduled delivery windows liftgate service where available curbside delivery adult signature requirement limited-access delivery review Once Freight/LTL pickup is booked, completed, or the freight paperwork is finalized, cancellation may no longer be available.
If your delivery location has stairs, elevator restrictions, gated access, narrow roads, appointment-only access, or limited vehicle access, please contact us before ordering or as soon as possible after checkout. Delivery limitations may affect carrier service and may cause delays or additional carrier requirements under our Shipping Policy.
16) Refused delivery and undeliverable shipments Refused delivery and undeliverable shipment situations are handled under our Shipping Policy.
A shipment may be returned to sender if delivery cannot be completed because of:
incorrect or incomplete address missing apartment, suite, or unit number repeated failed delivery attempts refusal of delivery unpaid import charges where applicable carrier access restrictions failure to schedule or accept a Freight/LTL delivery appointment Free return shipping under our Return & Refund Policy applies to eligible approved returns after completed delivery. It does not apply to carrier fees caused by incorrect address information, refused delivery, missed delivery appointments, unpaid import charges, or unauthorized self-arranged return shipping.
If a shipment is returned to us because delivery could not be completed, we will contact you to review the next step according to our Shipping Policy and Return & Refund Policy.
17) Duties, taxes, customs, and export processing International shipments may include duties, VAT, GST, brokerage, customs processing, or Delivered Duty Paid service where available, as explained in our Shipping Policy.
If an international order has already been submitted for export processing or customs-related shipping documentation, cancellation may no longer be available.
If checkout shows duties and taxes as included, those charges are reviewed according to the order record if cancellation is approved before shipment.
If a shipment has already left our control, customs delays, carrier processing, or import review cannot be canceled through this policy. After delivery, eligible returns are handled under our Return & Refund Policy.
18) If we cancel your order In rare cases, we may need to cancel an order.
Possible reasons may include:
item availability error inventory count error quality inspection issue before shipment missing components discovered before shipment payment verification issue fraud-prevention review that cannot be cleared delivery address that cannot be serviced by our available carriers remote-area or restricted-area shipping limitation discovered before shipment If we cancel your order, we will notify you by email and issue a full refund in USD to the original payment method.
Where appropriate, we may suggest placing a new order for another available item. This is not an exchange.
19) If payment review or fraud screening delays an order Some orders may require payment verification or fraud-prevention review before shipment.
If we need additional verification, we may contact you using the email or phone number provided at checkout.
If verification cannot be completed, we may cancel the order and issue a refund in USD to the original payment method.
This step helps protect customers, payment holders, and the store from unauthorized transactions.
20) Local law and consumer rights Nothing in this policy removes or reduces mandatory consumer rights in your country or region.
Where local law provides greater protection than this policy, Driporape will honor the greater protection required by law.
This includes applicable consumer rights in the United Kingdom, European Union member countries we serve, Canada, Australia, and the United States.
21) Contact us Questions about cancellations or timing? Contact us and include your Order ID so we can help faster.
Address: 901 Rainier Avenue N, Renton, WA 98057, United States Phone: +1 (360) 930-2279 Email: support@driporape.com Support Time: Mon–Sun, 8:00 AM–5:00 PM PST