Shipping policy
Last updated: July 30, 2026 Currency: USD Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
At Driporape, products shown as available on our website are part of our current sellable inventory. This Shipping Policy explains where we ship, dispatch handling time, estimated transit time, shipping costs, tracking, import charges, delivery issues, and support contact details.
All timeframes in this policy are listed in business days, Monday through Friday, unless otherwise stated.
1. Shipping Destinations
We currently ship to the following countries:
North America
United States and Canada.
Europe and the United Kingdom
United Kingdom, France, Germany, Spain, Italy, Belgium, and Portugal.
Oceania
Australia.
We ship only to the countries listed above.
2. Dispatch Handling Time
Most orders are handed to the shipping carrier within 1–2 business days after payment is confirmed.
This timeframe refers to order review, packing, label preparation, and carrier handoff. It does not include the carrier’s transit time.
3. Estimated Transit Time and Shipping Cost
All shipping charges are displayed in USD at checkout.
North America
This region includes the United States and Canada.
The estimated carrier transit time is 5–6 business days.
The standard shipping fee is USD 5.99 for orders below USD 149.
Free standard shipping is available on eligible orders of USD 149 or more.
Europe and the United Kingdom
This region includes the United Kingdom, France, Germany, Spain, Italy, Belgium, and Portugal.
The estimated carrier transit time is 6–7 business days.
The standard shipping fee is USD 6.99 for orders below USD 199.
Free standard shipping is available on eligible orders of USD 199 or more.
Oceania
This region includes Australia.
The estimated carrier transit time is 7–8 business days.
The standard shipping fee is USD 7.99 for orders below USD 259.
Free standard shipping is available on eligible orders of USD 259 or more.
Delivery estimates are typical carrier transit ranges and are not guaranteed arrival dates.
4. Tracking
Tracking information is sent by email after the carrier accepts and scans the shipment.
Please note that tracking may briefly show “label created” before the first carrier scan appears, especially for international shipments.
5. How Orders Are Packed and Shipped
Most orders ship in compact cartons. Some orders may arrive in multiple cartons for safer handling and better protection during transit.
Many items are packed in separate sections or protective configurations so they can travel more securely and be easier to handle during delivery.
Depending on the order, you may receive:
One carton Multiple cartons for the same order 6. Packing Protection
Orders are packed to help protect them during normal carrier handling.
Packing materials may include:
Strong cartons Rigid protective panels High-density foam Corner guards Reinforced edges Internal bracing Handling labels
When additional stability is needed, cartons may be banded together or palletized.
7. Delivery Addresses We Can Accept
We ship to standard street addresses in the countries covered by this policy.
We do not ship to:
PO Boxes APO, FPO, or DPO addresses Certain remote islands or outlying territories where carrier service is unavailable
Restricted destinations may include Puerto Rico, Guam, the U.S. Virgin Islands, and certain remote territories in Europe or Australia.
If your building requires a delivery appointment or has gated access, narrow stairs, elevator restrictions, or vehicle-access limitations, please contact us before ordering so we can review delivery suitability.
8. Shipping Methods and Carriers
Most orders ship through standard parcel services.
Common carriers may include:
UPS FedEx USPS for selected United States parcels DHL Express for eligible international routes
In some cases, an order may ship through Freight/LTL when required. This may apply to larger, heavier, or multi-carton shipments, or when standard parcel service is not suitable for the destination.
Freight/LTL delivery may include:
Curbside delivery Liftgate service Scheduled delivery windows
A signature may be required for certain higher-value shipments when the carrier applies that service.
9. Duties, Taxes, and Customs Charges
For shipments to Canada, the United Kingdom, France, Germany, Spain, Italy, Belgium, Portugal, and Australia, orders may be shipped using Delivered Duty Paid (DDP) where available.
When DDP is available and selected at checkout, eligible import duties, VAT, GST, brokerage fees, or customs-processing charges may be included in your checkout total in USD.
If checkout indicates that duties and taxes are included, you generally should not need to pay those included charges again at delivery.
If a carrier requests additional payment that appears inconsistent with your order total, please contact us at support@driporape.com before making payment.
10. Shipping Updates
When your order is handed to the carrier from the following address, tracking information will be sent by email:
901 Rainier Avenue N Renton, WA 98057 United States
Please allow a short period for the first carrier scan to appear in the tracking system.
11. Delivery Inspection
Please inspect your shipment as soon as possible after delivery.
If an item arrives damaged, please:
Take clear photographs or video of the outer carton Take photographs or video of the internal packaging Take clear photographs or video of the affected item Email us promptly at support@driporape.com Include your Order ID Keep all packaging materials until we confirm the next steps
For certain minor issues, replacement parts or a touch-up solution may be offered where appropriate.
12. Delayed or Lost Shipments
If tracking shows no movement for an extended period, or your shipment has not arrived within the expected timeframe calculated from the shipping date, please contact us.
If the carrier confirms that a shipment is lost, we will offer one of the following:
A replacement shipment at no additional shipping cost, subject to availability A full refund in USD 13. Undeliverable or Refused Shipments
A shipment may be returned to the sender when delivery cannot be completed because of:
An incorrect or incomplete address Repeated failed delivery attempts Refusal of delivery
If a returned shipment needs to be sent again, we may reship it after:
Confirming the corrected delivery address Collecting any applicable carrier return, storage, or redelivery fees charged at cost 14. Order Changes and Cancellations
Please refer to our Cancellation Policy for complete cancellation terms.
As a general rule, cancellation requests may be submitted within 24 hours after checkout, provided the order has not yet been handed to the carrier.
Submitting a cancellation request does not guarantee approval.
Once a shipment has been transferred to the carrier, cancellation is no longer available.
After delivery, please refer to our Return & Refund Policy.
For international shipments, address changes requested after dispatch may result in carrier rerouting fees and delivery delays.
15. Contact Us
Customer-support messages are answered as quickly as possible, typically within one business day.
Phone: +1 (360) 930-2279 Email: support@driporape.com Support Hours: Monday–Sunday, 8:00 AM–5:00 PM PST