Return & refund policy
Last updated: July 30, 2026 Currency: USD Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
At Driporape, we want every customer to understand how returns and refunds work before placing an order. This Return & Refund Policy explains our return window, product condition requirements, free return shipping, refund timing, non-returnable items, delivery issue handling, and how this policy works together with our Shipping Policy.
All amounts are shown and refunded in USD.
Products shown as available on our website are part of our current sellable inventory. This policy does not imply that products are made only after a customer places an order.
A. Returns and Refunds at a Glance Return Window
You may request a return within 30 days after delivery.
The 30-day return period begins on the date the carrier tracking shows the order as delivered.
How to Start a Return
To request a return, contact Driporape by:
Email: support@driporape.com
You may also use the contact form available on our website.
Please include your Order ID so we can review your request more quickly.
Support Response Time
Return requests are typically reviewed within 1–2 business days.
Return Method
Depending on the product, shipment size, and delivery location, an approved return may be completed by:
Mail return Scheduled parcel pickup Scheduled freight pickup Another return method provided by Driporape Product Condition for Standard Returns
To qualify for a standard return, the product must be:
New Unused Unassembled Uninstalled Unmodified Safely packed for return transportation Return Authorization
A Return Authorization is required before sending any product back.
Do not arrange or ship a return until Driporape has approved the request and provided return instructions.
Return Shipping Fee
Eligible approved returns include free return shipping when you use the return label, parcel pickup, freight pickup, or other return method provided by Driporape.
Unauthorized or independently arranged return shipping may not be reimbursed.
Restocking Fee
Driporape does not charge a restocking fee for eligible approved returns.
Exchanges
Driporape does not offer direct exchanges.
To purchase a different item, model, size, finish, or style, please complete an eligible return and place a new order separately.
Refund Processing Time
Approved refunds are processed within 7 business days after the returned product has been received and inspected.
Refund Method
Refunds are issued in USD to the original payment method used at checkout.
Your bank, card issuer, PayPal, or payment provider may require additional time to make the refunded funds available. 1) About this policy Driporape sells in-stock wood furniture and wood decor and supports returns from the regions listed at the top of this page.
This policy applies to eligible returns requested after an order has been delivered. Shipping issues that happen before completed delivery, including carrier delays, lost shipments, failed delivery attempts, refused delivery, incorrect addresses, and undeliverable shipments, are handled under our Shipping Policy.
This policy is designed to work together with our Shipping Policy so that customers have clear information about delivery, return shipping, refunds, and support before placing an order.
2) Return window You may request a return within 30 days of delivery.
The 30-day return window begins on the date the carrier tracking shows the package as delivered.
To qualify for review, your return request must be submitted within 30 days after delivery. Returns requested after the 30-day window may not be accepted unless required by applicable consumer law.
3) Return eligibility and product condition requirements To be eligible for a standard return, the item must be:
new unused unassembled uninstalled unmodified free from signs of use, stains, odors, pet hair, drilled holes, refinishing, glue, alteration, or customer-caused damage returned with all included components, hardware, manuals, tools, and accessories packed safely for return transit Original packaging is strongly recommended. If the original packaging is not available, the item must be packed with equal or better protection so it can return safely.
Items that have been assembled, installed, modified, refinished, or used are not eligible for standard returns unless we confirm a verified defect, verified wrong item, verified missing item, or verified carrier damage.
Returns must ship from one of the regions served listed at the top of this policy.
4) Free return shipping Eligible approved returns include free return shipping when the return is shipped using the return label, scheduled pickup, freight pickup, or return method provided by Driporape.
Customers do not pay a return shipping fee for eligible approved returns when following our return instructions.
To keep the return free, trackable, and eligible for carrier support, please do not send the item back using your own courier unless we approve it in writing.
If you choose your own courier without written approval, we may not be able to reimburse that shipping cost, assist with customs paperwork, or support a carrier claim if the return is lost or damaged in transit.
5) No restocking fee We do not charge a restocking fee for eligible approved returns.
If a returned item is missing parts, shows signs of use, has been altered, or is damaged because it was not packed safely for return transit, we may reduce the refund to cover missing components, repair costs, or loss in product value.
This is not a restocking fee. We will explain any refund adjustment before finalizing the refund.
6) No exchanges We do not offer exchanges.
If you want a different item, size, model, finish, or style, you may request a return under this policy and place a new order separately.
This keeps the order record, payment record, shipping record, inventory record, and refund record clear.
Replacement parts or replacement shipments for verified issues such as carrier damage, wrong item, missing parts, defect, or confirmed lost shipment are issue resolution and are not considered exchanges.
7) Change-of-mind returns You may request a return within 30 days of delivery for reasons such as space, size, finish preference, style preference, or change of mind.
For a change-of-mind return to be eligible, the item must be new, unused, unassembled, uninstalled, unmodified, and safely packed for return transit.
Eligible approved change-of-mind returns include free return shipping when you use the return label, pickup, freight pickup, or return method provided by Driporape.
After inspection confirms the item is in eligible condition and all parts are present, we refund the product price in USD to the original payment method.
Original outbound shipping paid at checkout is not refunded for change-of-mind returns, unless required by law or unless the shipping charge was collected in error.
If your order qualified for free outbound shipping, there is no outbound shipping fee to refund.
8) If something is wrong: damage, defect, wrong item, or missing parts If your item arrives damaged, has a clear defect, is missing parts, or you received the wrong model, size, or finish, please contact us as soon as possible.
For faster resolution, please report visible shipping damage, wrong items, defects, or missing parts within 7 calendar days after the carrier’s delivery scan.
Please email support@driporape.com with:
your Order ID clear photos or video of the outer carton clear photos of the shipping label photos of the inner packing photos or video of the affected item or missing part issue a brief description of the problem Please keep all packaging materials until we confirm the next steps. The carrier or our support team may need packaging photos to review the issue.
If the issue is verified as our fault or verified carrier damage, we will provide an appropriate resolution at no additional return shipping cost to you.
Depending on the situation, the resolution may include:
replacement parts repair guidance a replacement shipment, subject to availability a return and refund a full refund in USD where appropriate If you paid outbound shipping at checkout for an item that is confirmed to be wrong, defective, missing, or damaged in transit, the outbound shipping paid for the affected item will be refunded where applicable.
9) Natural wood variation is not a defect Solid timber and wood decor materials can have natural variation.
Differences in grain, tone, shading, small knots, mineral streaks, or natural surface character are normal characteristics of real wood and are not considered defects when they are consistent with the product description and listing photos.
Natural variation alone does not qualify as a product defect.
10) Items not eligible for standard return The following items are not eligible for standard return unless they arrive damaged, defective, incorrect, or unless required by law:
gift cards final sale or clearance items clearly marked as final sale on the product page used items assembled items installed items modified, altered, refinished, or repaired items items with missing parts, missing hardware, or missing accessories returns sent without a valid Return Authorization items damaged during return transit because they were not packed safely bundle or free gift orders where not all required items are returned If a bundle, promotional item, or free gift was included with the order and is not returned when required, we may deduct the prorated value of the missing item from the refund.
11) How to start a return To start a return, please contact us within 30 days of delivery.
Email: support@driporape.com
Please include:
your Order ID full name used on the order delivery address reason for return photos or video if the item is damaged, defective, incorrect, or missing parts We typically reply within 1 to 2 business days.
If your return is eligible, we will provide Return Authorization and return instructions. Depending on the item, package size, and destination, we may provide a prepaid parcel label, scheduled pickup, freight pickup, or other carrier return instructions.
Please do not send any item back before receiving Return Authorization.
12) Return address, labels, pickup, and expiry The return address normally used is:
Driporape Returns Department 901 Rainier Avenue N Renton, WA 98057 United States
This address is used for authorized returns only. Please do not send packages to this address without Return Authorization.
Return labels and pickup authorizations usually expire after 10 calendar days. Please ship the return or be available for pickup within that window.
Once an authorized return receives its first carrier scan, return transit is handled under the carrier service and the return instructions we provide.
13) Packing guidance for returns Please pack the item carefully to reduce the risk of damage during return transit.
Use the original carton, foam, corner guards, panels, hardware bags, and protective materials where possible.
If the original carton is not available, use a new heavy-duty box or suitable protective packaging with thick padding on all sides. The item should not move inside the carton.
For larger or freight returns, we will confirm any pallet, pickup, bill of lading, or freight handling requirements before the return is collected.
If the item is damaged during return transit because it was not packed safely, we may reduce the refund to cover repair costs, replacement parts, or loss in product value.
14) Inspection after return delivery After the return arrives, we inspect it before issuing the refund.
We check:
the returned model, size, and finish whether all components and hardware are present whether the item is unused, unassembled, uninstalled, and unmodified whether the item has signs of use, damage, odors, stains, pet hair, drilling, glue, refinishing, or alteration whether the return was packed safely enough for transit If the return passes inspection, we process the refund within 7 business days.
If the item does not meet the return condition requirements, we will contact you before finalizing the refund outcome.
15) Refund method and posting time Approved refunds are issued in USD to the original payment method.
We process approved refunds within 7 business days after the return is received and inspected.
Your bank, card issuer, or PayPal may need additional business days to post the funds to your account. Any currency conversion differences or foreign transaction effects are set by your payment provider, not by Driporape.
16) Original outbound shipping fees For change-of-mind returns, original outbound shipping paid at checkout is not refunded unless required by law or unless the shipping charge was collected in error.
For confirmed wrong item, verified defect, verified missing item, or verified carrier damage, original outbound shipping paid for the affected item will be refunded where applicable.
If an order qualified for free outbound shipping, there is no outbound shipping fee to refund.
Free return shipping and original outbound shipping are separate. Free return shipping means we provide the eligible approved return label, pickup, freight pickup, or return method at no return shipping cost to you.
17) Lost shipments before delivery If a shipment is confirmed lost by the carrier before delivery, the issue is handled under our Shipping Policy.
A return request is not required because the customer has not received the item.
If the carrier confirms that a shipment is lost before delivery, we may offer a replacement shipment, subject to availability, or issue a refund in USD according to our Shipping Policy.
This is a shipping issue, not a customer return.
18) Marked delivered but not received If tracking shows “delivered” but you have not received the package, please follow the delivery issue steps in our Shipping Policy.
Please check the delivery area, mailbox, parcel room, reception desk, building staff, household members, nearby entrances, and carrier delivery notes.
If you still cannot locate the package, contact us within 7 calendar days after the carrier’s delivery scan at support@driporape.com.
We may ask the carrier to investigate. If the carrier confirms that the shipment was lost or misdelivered, we will review the issue under our Shipping Policy and may offer a replacement shipment, subject to availability, or a refund in USD.
This is not treated as a standard return because the item has not been located by the customer.
19) Refused deliveries and undeliverable shipments This section works together with our Shipping Policy.
A shipment may be returned to sender if delivery cannot be completed because of:
incorrect or incomplete address missing apartment, suite, or unit number repeated failed delivery attempts refusal of delivery unpaid import charges where applicable carrier access restrictions failure to schedule or accept a freight delivery appointment Free return shipping applies to eligible approved returns after completed delivery. It does not apply to carrier fees caused by incorrect address information, refused delivery, missed delivery appointments, unpaid import charges, or unauthorized self-arranged return shipping.
If a shipment is returned to us because delivery could not be completed, we will contact you to review the next step.
If the failed delivery was caused by incorrect address information, refusal without reported carrier damage, missed delivery appointments, or failure to pay required import charges, any carrier return, storage, re-delivery, or address correction fees may be handled according to our Shipping Policy.
If refusal is due to visible carrier-caused damage and the damage is noted with the driver or carrier where possible, we will review the carrier claim. No re-delivery fee applies to you for that reason.
This section does not remove your right to request an eligible return after a completed delivery under this Return & Refund Policy.
20) Duties, taxes, and customs on international returns Where eligible, we may provide return labels and paperwork to reduce customs delays.
For eligible approved returns, return shipping is free when you use the return label, pickup, freight pickup, or return method provided by Driporape.
If international return paperwork is needed, we will provide instructions. Please follow those instructions carefully to avoid customs delays or incorrect charges.
If you use your own courier without written approval from Driporape, you are responsible for any customs charges, lost shipment risk, or transit issue caused by that self-arranged return.
21) Regional consumer rights Nothing in this policy limits mandatory consumer rights in your country or region, including EU and UK statutory rights and Australian Consumer Law guarantees.
Where local law provides greater protection than this policy, Driporape will honor the greater protection required by law.
22) Contact and business information Address: 901 Rainier Avenue N, Renton, WA 98057, United States Phone: +1 (360) 930-2279 Email: support@driporape.com Support Time: Mon–Sun, 8:00 AM–5:00 PM PST