Terms of service
Last updated: July 30, 2026 Currency: USD Regions covered: United States, United Kingdom, France, Germany, Australia, Spain, Canada, Italy, Belgium, Portugal
Welcome to Driporape. These Terms of Service (“Terms”) govern your access to and use of https://driporape.com the “Website” and any purchase you make through the Website.
By using the Website or placing an order, you agree to these Terms and to our Privacy Policy, Shipping Policy, Payment Policy, Cancel My Order Policy, and Return & Refund Policy. These policies are incorporated into these Terms by reference.
If you do not agree with these Terms, please do not use the Website or place an order.
A. Terms at a Glance Products We Sell
Driporape offers wood furniture and wood home décor products for purchase through our Website.
Currency
All product prices, shipping charges, taxes collected by us, order totals, and refunds are displayed and processed in U.S. Dollars (USD).
Payment
Payment is usually charged at checkout after the transaction has been successfully approved.
Shipping
Shipping destinations, estimated delivery times, tracking, customs charges, carrier services, and delivery-related issues are explained in our Shipping Policy.
Cancellations
You may request cancellation within 24 hours after checkout, provided the order has not entered final handling, carrier handoff, Freight/LTL processing, or international export processing.
Submitting a cancellation request does not guarantee approval.
Returns
Eligible return requests may be submitted within 30 days after delivery.
The return period begins on the date the carrier tracking shows the order as delivered.
Return Shipping
Eligible approved returns include free return shipping when you use the return label, parcel pickup, freight pickup, or other return method provided by Driporape.
Exchanges
Driporape does not offer direct exchanges.
Customers who want another item, model, size, finish, or style should complete an eligible return and place a new order separately.
Refund Processing
Approved return refunds are processed within 7 business days after the returned product has been received and inspected.
Refunds are issued in USD to the original payment method.
Natural Product Variations
Wood is a natural material. Differences in grain, color, tone, knots, mineral marks, and surface character may occur between products.
These natural characteristics are not considered defects when they are consistent with the product description and listing photographs.
Contact
For questions about these Terms or a recent order, contact:
Email: support@driporape.com 1) Who we are Driporape operates the Website https://driporape.com.
We sell wood furniture and wood home décor products to customers in the regions listed at the top of these Terms.
Contact information:
Address: 901 Rainier Avenue N, Renton, WA 98057, United States Phone: +1 (360) 930-2279 Email: support@driporape.com Support Time: Mon–Sun, 8:00 AM–5:00 PM PST
The address above is used for business, fulfillment, and authorized return handling. It is not a public retail showroom, walk-in pickup location, or unauthorized return drop-off location unless we confirm otherwise in writing.
2) What we sell Driporape sells wood furniture and wood home décor products, which may include items such as benches, shelves, tree bookcases, console tables, beds, side tables, coat racks, lighting, and related wood décor items.
Products shown as available on the Website are part of our current sellable inventory. These Terms do not mean that products are made only after a customer places an order.
Product availability may change due to inventory updates, order volume, quality checks, payment verification, or shipping limitations.
3) Eligibility to use the Website You must be at least 18 years old, or the age of majority in your location, to place an order through the Website.
By placing an order, you confirm that:
you are legally able to enter into a purchase agreement the information you provide is accurate and complete you are using a valid payment method that you are authorized to use the shipping address is correct and deliverable you will follow these Terms and the policies linked on our Website If you create an account, you are responsible for keeping your login details secure. Please contact us promptly if you believe your account or order information has been used without authorization.
4) Your checkout responsibilities When placing an order, you are responsible for providing accurate:
full name email address phone number shipping address billing address apartment, unit, suite, or building access details where applicable delivery notes where needed payment information Incorrect or incomplete information may cause payment issues, delivery delays, failed delivery attempts, address correction fees, carrier return fees, or cancellation of the order.
Please review all checkout information before submitting your order.
5) Acceptable use of the Website You agree not to misuse the Website.
You must not:
interfere with the Website, servers, checkout, or security systems attempt to hack, scrape, reverse-engineer, overload, or bypass security controls upload malware, harmful code, or abusive content use the Website to commit fraud or unauthorized transactions impersonate another person provide false order, billing, or shipping information collect information about other users without permission copy, reproduce, or exploit Website content without written permission use the Website in a way that violates applicable law or the rights of others We may restrict, suspend, or block access if we reasonably believe the Website is being misused.
6) Product information and listing accuracy We work to present product information as clearly and accurately as possible.
Product listings may include:
product name product description price available options dimensions materials color or finish information included components care notes shipping or handling notes where applicable However, you understand that:
colors may look different depending on your screen, device, lighting, or display settings styled photos may include props or room décor not included with the product dimensions may have reasonable measurement differences wood grain, tone, knots, surface character, and natural variation may differ between items product availability can change before an order is accepted or shipped Only the items clearly described as included in the product listing are included with your order.
7) Natural wood variation Wood is a natural material. Differences in grain, tone, shading, small knots, mineral streaks, and natural surface character are normal.
These natural variations are not considered defects when they are consistent with the product description and listing photos.
Natural wood may also respond to indoor conditions such as humidity, dryness, sunlight, and temperature changes. Please follow the care guidance provided on the product page or with the product.
8) Product care and customer use You are responsible for using products safely and appropriately.
Unless the product listing says otherwise, please:
use items indoors or in suitable covered areas only avoid standing water or excessive moisture avoid extreme heat, direct heat sources, and prolonged direct sunlight avoid sudden humidity changes where possible use coasters, pads, or protective mats where appropriate follow assembly, installation, weight limit, and care instructions inspect hardware and components before use keep small parts, packaging, and tools away from children and pets Damage caused by misuse, improper installation, exposure to unsuitable conditions, unauthorized modification, or failure to follow care instructions may not qualify as a product defect.
9) Pricing and currency All prices, charges, discounts, shipping fees, taxes collected by us, duties collected by us where applicable, and refunds are shown and processed in U.S. Dollars USD.
If your card, PayPal account, or bank account uses another currency, your payment provider may apply currency conversion rates, foreign transaction fees, or other provider fees.
Exchange rates and provider fees are controlled by your bank, card issuer, PayPal, or payment provider, not by Driporape.
10) Promotions, discounts, and coupons Promotions, discount codes, and store credits must be applied at checkout before placing an order.
Discounts generally cannot be applied retroactively after an order has already been placed.
Promotions may be subject to expiration dates, minimum order values, product exclusions, region limitations, or one-time-use restrictions.
If an order is canceled, coupon or store credit handling will follow our Payment Policy and Cancel My Order Policy.
11) Errors, corrections, and availability issues We may correct obvious errors on the Website, including:
pricing errors product description errors image errors availability errors shipping or delivery display errors promotion errors technical checkout errors If an order is affected by an obvious error, we may contact you for clarification, cancel the order, or issue a refund in USD to the original payment method.
We may also cancel an order if the item is unavailable, fails quality review before shipment, has missing components, cannot be shipped to the address provided, or cannot be processed safely.
12) Orders and order acceptance Placing an order means you are making an offer to purchase the item shown at checkout.
An order is not fully accepted until payment is approved and we confirm the order or begin preparing it for shipment.
We may decline or cancel an order if:
payment fails or is reversed payment verification cannot be completed fraud-prevention review cannot be cleared the item is unavailable a product or pricing error affects the order shipping is not available to the provided address the order appears suspicious, abusive, or unauthorized required information is missing or inaccurate If we cancel an order after payment has been captured, we will issue a refund in USD to the original payment method according to our Payment Policy and Cancel My Order Policy.
13) Payment You agree to pay the total shown at checkout in USD using one of the payment methods available at checkout.
Accepted payment methods may include:
Visa Mastercard American Express Discover PayPal Payment is usually charged immediately when you place the order and payment is approved.
We do not store full card numbers or CVV codes. Payments are handled by secure third-party payment processors.
For more details about accepted payment methods, authorization holds, refunds, payment verification, declined payments, chargebacks, and payment security, please review our Payment Policy.
14) Taxes, duties, VAT, GST, and customs Taxes, duties, VAT, GST, brokerage, or customs charges may vary depending on destination, checkout configuration, shipping route, and applicable law.
Where we collect taxes, duties, VAT, GST, or customs-related charges at checkout, those charges will be shown in USD before you place your order.
If checkout states that duties and taxes are included, you generally should not need to pay them again at delivery.
If checkout does not state that duties, taxes, VAT, GST, brokerage, or customs processing charges are included, you may be responsible for government-imposed import charges required by your country or carrier.
For more details, please review our Shipping Policy and Payment Policy.
15) Shipping and delivery Shipping destinations, order cut-off time, handling time, estimated transit time, shipping fees, free shipping thresholds, tracking, carrier services, delivery limitations, remote-area limitations, customs, lost shipments, and delivery issues are explained in our Shipping Policy.
Most orders are handed to the carrier within the handling time stated in our Shipping Policy after payment is confirmed.
Delivery estimates are not guarantees. Carrier delays, weather, holidays, customs processing, address issues, freight scheduling, remote-area limitations, or events outside our control may extend delivery time.
Some orders may ship in multiple cartons or by Freight/LTL when needed.
16) Freight/LTL delivery Some larger, heavier, or multi-carton items may ship by Freight/LTL.
Freight/LTL delivery may involve:
curbside delivery liftgate service where available scheduled delivery windows adult signature requirement limited-access delivery review carrier appointment scheduling Unless the product page or checkout clearly states otherwise, Freight/LTL delivery does not include indoor placement, assembly, room-of-choice service, packaging removal, or carrying items upstairs.
If your delivery location has stairs, elevator restrictions, narrow roads, gated access, appointment-only access, limited vehicle access, or other delivery limitations, please contact us before ordering or as soon as possible after checkout.
17) Title and risk of loss Title to the product passes to you after full payment is received.
Risk of loss transfers when you or your designated recipient takes physical possession of the goods at the delivery address, except where applicable law requires otherwise.
Carrier issues that occur before completed delivery, such as lost shipment or carrier-confirmed misdelivery, are handled under our Shipping Policy.
18) Inspecting delivery Please inspect your shipment as soon as possible after delivery.
If your item arrives damaged, incorrect, defective, or missing parts, please follow the steps in our Shipping Policy and Return & Refund Policy.
For faster resolution, please report visible shipping damage, wrong items, defects, or missing parts within 7 calendar days after the carrier’s delivery scan.
Please keep all packaging materials until we confirm the next steps. Packaging photos may be needed for carrier review, return approval, replacement parts, or refund support.
19) Lost shipments and marked-delivered issues Lost shipments and marked-delivered-but-not-received issues are handled under our Shipping Policy.
If a shipment is confirmed lost by the carrier before delivery, you do not need to start a return because you have not received the item.
Depending on the situation, we may offer:
a replacement shipment, subject to availability, or a refund in USD to the original payment method Replacement shipments for confirmed lost, damaged, defective, missing, or incorrect items are issue resolution and are not exchanges.
20) Refused or undeliverable shipments Refused deliveries and undeliverable shipments are handled under our Shipping Policy and Return & Refund Policy.
A shipment may be returned to sender if delivery cannot be completed because of:
incorrect or incomplete address missing apartment, suite, or unit number repeated failed delivery attempts refusal of delivery unpaid import charges where applicable carrier access restrictions failure to schedule or accept a Freight/LTL delivery appointment Free return shipping under our Return & Refund Policy applies to eligible approved returns after completed delivery. It does not apply to carrier fees caused by incorrect address information, refused delivery, missed delivery appointments, unpaid import charges, or unauthorized self-arranged return shipping.
21) Cancellations Cancellation requests are handled under our Cancel My Order Policy.
You may request cancellation within 24 hours of checkout if the order has not entered final handling, carrier handoff, Freight/LTL booking, export processing, or received a first carrier scan.
Submitting a cancellation request within 24 hours does not automatically guarantee cancellation, because orders may move quickly into handling or shipping.
If cancellation is approved, we issue a refund in USD to the original payment method according to our Cancel My Order Policy and Payment Policy.
Once an order has shipped, cancellation is no longer available. After delivery, eligible items may be returned under our Return & Refund Policy.
22) Returns and refunds Returns and refunds are handled under our Return & Refund Policy.
This section is only a summary. If there is any conflict between this summary and the full Return & Refund Policy, the full Return & Refund Policy controls.
Return window Eligible return requests must be started within 30 days of delivery.
The return window begins on the date the carrier tracking shows the package as delivered.
Return condition To be eligible for a standard return, the item must be:
new unused unassembled uninstalled unmodified returned with all required parts, hardware, manuals, tools, and accessories packed safely for return transit Items that have been used, assembled, installed, modified, altered, refinished, or damaged by the customer may not qualify for a standard return unless required by law or unless we verify a defect, wrong item, missing item, or carrier damage.
Return Authorization required Do not send products back without Return Authorization.
Returns sent without authorization may be delayed, rejected, or difficult to identify.
Free return shipping Eligible approved returns include free return shipping when you use the return label, pickup, freight pickup, or return method provided by Driporape.
Please do not use your own courier without our written approval. If you use your own courier without approval, we may not be able to reimburse that shipping cost or support a carrier claim if the return is lost or damaged.
No restocking fee We do not charge a restocking fee for eligible approved returns.
If a returned item is missing parts, shows signs of use, has been altered, or is damaged because it was not packed safely, we may reduce the refund to cover missing components, repair costs, or loss in product value. This is not a restocking fee.
Refund timing Approved return refunds are processed within 7 business days after the return is received and inspected.
Refunds are issued in USD to the original payment method.
Your bank, PayPal, card issuer, or payment provider may need additional time to post funds.
23) No exchanges We do not offer exchanges.
If you want a different item, model, size, finish, or style, you may request an eligible return under our Return & Refund Policy and place a new order separately.
Replacement parts or replacement shipments for verified issues such as carrier damage, wrong item, missing parts, defect, or confirmed lost shipment are issue resolution and are not considered exchanges.
24) Warranty and product issue support If a product includes a written warranty, the warranty terms will be stated on the product page, packaging, or a separate warranty page.
Warranty support does not cover damage caused by:
misuse improper assembly or installation failure to follow care instructions exposure to unsuitable moisture, heat, sunlight, or outdoor conditions unauthorized repair, modification, refinishing, or alteration normal wear and tear natural wood variation that is consistent with the product listing Nothing in these Terms limits mandatory consumer guarantees or non-excludable rights that apply in your country or region.
25) User content, reviews, photos, and feedback If you submit reviews, photos, videos, comments, feedback, or other content to us or to the Website, you confirm that:
you own the content or have permission to share it the content is accurate based on your experience the content does not violate another person’s rights the content does not include unlawful, abusive, misleading, or harmful material the content does not include unnecessary sensitive personal information By submitting content, you grant Driporape a worldwide, royalty-free, non-exclusive license to use, reproduce, display, edit, and adapt that content for operating, improving, and marketing the Website, including product pages, social media, emails, and advertising, where permitted by law.
We may remove or moderate content that appears unlawful, abusive, misleading, spammy, privacy-invasive, or infringing.
26) Intellectual property All Website content is owned by Driporape or its licensors unless otherwise stated.
This includes:
text product photos graphics logos videos page layouts icons design elements software code product descriptions marketing content You may not copy, reproduce, distribute, modify, sell, scrape, or exploit Website content without our written permission.
You may view and use the Website for personal shopping and order-related purposes only.
27) Privacy Your use of the Website and any order you place are also governed by our Privacy Policy.
The Privacy Policy explains what information we collect, how we use it, who we share it with, how long we keep it, how we protect it, and what privacy choices or rights may apply to you.
Please do not send full card numbers, CVV codes, unnecessary sensitive information, or unrelated personal documents by email.
28) Third-party services and links The Website may include links to third-party websites or services, including payment providers, PayPal, carrier tracking pages, social media pages, advertising platforms, or external support tools.
We do not control third-party websites or services.
Your use of third-party services may be governed by their own terms and privacy policies.
29) Disclaimer of warranties To the maximum extent permitted by law, the Website and products are provided according to the product descriptions, policies, and any written warranty that applies.
We do not promise that the Website will always be uninterrupted, error-free, or free of technical issues.
Products are not guaranteed to match screen colors exactly due to device display differences, lighting conditions, and natural material variation.
Nothing in these Terms excludes or limits rights that cannot be excluded or limited under applicable consumer law.
30) Limitation of liability To the maximum extent permitted by law, Driporape is not liable for indirect, incidental, special, punitive, or consequential damages that are not directly caused by us.
Our total liability for a claim related to a product will not exceed the amount you paid for the product at issue in USD, unless applicable law requires otherwise.
Nothing in these Terms limits liability that cannot legally be limited or excluded, including mandatory consumer rights, intentional misconduct, or other non-excludable obligations under applicable law.
31) Events outside our control We are not responsible for delays or failures caused by events outside our reasonable control.
Examples may include:
carrier delays weather events natural disasters strikes or labor disruptions customs delays supply chain disruptions power or internet outages pandemics or public health restrictions government actions war, civil unrest, or emergency events payment network or service provider outages If such an event affects your order, we will work to provide reasonable updates and support according to our policies.
32) Local law and consumer rights Nothing in these Terms removes or reduces mandatory consumer rights in your country or region.
Where local law provides greater protection than these Terms, Driporape will honor the greater protection required by law.
This may include applicable consumer rights in:
the United States Canada the United Kingdom France Germany Spain Italy Belgium Portugal Australia 33) Governing law and disputes These Terms are interpreted according to applicable law and mandatory consumer protection rules.
For customers in the United States, these Terms are governed by the laws of the State of Washington, without regard to conflict-of-law rules, unless mandatory consumer law requires otherwise.
For customers in the United Kingdom, European Union, Canada, and Australia, mandatory consumer protection laws in your country, province, state, or territory may apply.
Before starting a formal dispute, please contact us at support@driporape.com with your Order ID and a clear description of the issue. Many issues can be resolved faster through direct support, including delivery issues, returns, refunds, payment questions, replacement parts, or product concerns.
34) Severability If any part of these Terms is found to be invalid, unlawful, or unenforceable, the remaining parts will continue to apply.
The invalid part will be interpreted as closely as possible to the original purpose while remaining lawful and enforceable.
35) No waiver If we do not immediately enforce a right under these Terms, that does not mean we waive that right.
We may still enforce these Terms later where permitted by law.
36) Changes to these Terms We may update these Terms from time to time.
Updates may reflect changes in:
Website features products payment methods shipping processes return procedures cancellation rules privacy practices customer support procedures legal requirements When we update these Terms, we will revise the “Last updated” date at the top of the page.
The version posted on this page applies to orders placed after the listed date.
37) Contact us Questions about these Terms or an order? Contact Driporape and include your Order ID so we can help faster.
Address: 901 Rainier Avenue N, Renton, WA 98057, United States Phone: +1 (360) 930-2279 Email: support@driporape.com Support Time: Mon–Sun, 8:00 AM–5:00 PM PST